About
About me
I am an enthusiastic programmer, web developer & system analyst, based in Nova Scotia.
Best fit to provide tech support to business customers
With 15 years of customer service experience, I have mastered the skills of understanding client requirements and building technical solutions. I have worked with businesses from different niches, so you can rely on me for yours.
I’m a graduate of the NSCC Institute of Technology, where I learned programming, web design and system analysis. Before entering this program, I worked for a communications company providing tech support to business customers.
I’ve spent most of these years working across different areas of communications with strong methodical thinking, decision-making, customer service skills, and technical expertise.
I’m looking to enter the IT industry full time. I bring strong technical ability, client service skills, and I always love learning something new!
My Skills
I believe in the fact that learning never stops, and I am interested in learning new technologies and programming languages that will help me design and develop a better output in less time.
Experience
Sept 2022-Present
ScotiaComp Technologies, Inc
NETWORK OPERATIONS AND SUPPORT TECHNICIAN
I monitor and remediate critical systems issues, escalate serious problems to CTOO. Assist with provisioning infrastructure like Microsoft 365 and other management tools. Participate in development projects, visiting customer locations as required.
Sep 2015-Sep 2020
Bragg Communications
Bilingual Business Sales and Support Representative
Providing telephone technical support for the Federal Government telephone contract as well as Inside sales support for Ontario based customers, processing moves, adds, changes and disconnects for East link internet resellers and providing technical support for Dalhousie student' on Campus Wi-Fi services. All of this being offered in both French and English.
Sep 2010-Sep 2015
Blue Ocean Contact Centres
Customer and Technical Support Representative
I provided technical and customer support for various high-profile companies to customers from across North America and Europe in French and English.
Work and credential samples
